What are parallel imported products?
Why are parallel import products sold at a lower price?
Can I switch the metal bracelet with leather strap (and vice versa)?
If I purchased the watch at the store, can I have the size adjusted on the spot? How long does it take?
Are accessories ( i.e. box and warranty certificate ) important?
Can I order the original manufacturer's watch bracelet/strap with you?
Do I get to actually touch and check out the watch myself if I visit you in store?
Is there an etched Rolex crown logo on the crystal?
What is vintage watch?
Can I trust the quality of pre-owned items?
Some of the pre-owned items did not come with warranty certificate. Are those genuine products?
I've seen some pre-owned Rolex with their manufacturing year stated, how do you determine that?
Can I replace the plastic crystal with a sapphire crystal?
I'm interested in old watches, but I'm worried about the genuineness.
What is a Redone Dial?
Why are vintage watches so expensive? What's so special about them?
Is there a market price even for vintage watch?
Why is the price different even for the same model?
Will the warranty still be valid even if I replace the watch strap with another official manufacturer’s strap?
Will you provide any boxes or cases if the watch does not come with it’s original manufacturer’s box?
How long does the watch battery last?
How long will it take to restock a watch after an order for it has been placed?
If I am interest in two watches, but am only planning to buy one of them, can I reserve both at the same time while I consider which one to get?
Can I request to find a specific serial number when I order a watch?
How long can I reserve a watch?
What is a mechanical watch?
What is the difference between a self-winding and a hand-wound watch?
What is the “daily variance” of a watch?
What does a watch’s “water-resistance” level indicate?
How accurate is a vintage watch in keeping time?
How about the water-resistance specifications of a vintage watch?
How long can vintage watches last?
What is a hack function?
What is a quartz watch?
What should I do if my watch is not working?
What is Overhaul ( OH )?
What if I don’t overhaul my watch?
How much does an overhaul cost and how long would it take?
Do you also offer free overhaul services like other stores?
Can a vintage watch be repaired?
Can parallel-imported goods still be sent for repair to the manufacturer?
If the warranty is lost or has expired, is it still possible to send the watch to the manufacturer for repair?
Do you ship overseas?
OVERSEAS SHIPPING OPTIONS
Can I use a credit card for payment? Will there be any extra charge?
There is no card swipe fee at the store. We accept the following credit cards and QR code payments.
AMERICAN EXPRESS, Diners Club, VISA, NICOS, master card, JCB, UC, Orico, DC, MILLION CARD, GC, JACCS, Life card, SAISON CARD, wechat pay, ALIPAY, Union Pay.
How much is the fee for bracelet adjustment?
Tell me more about the JACKROAD 3-year warranty.
Do you purchase or trade in watches?
How much does it cost to get a watch appraisal?
How long does it take for a watch appraisal?
Do you replace batteries?
Are there any other discounts besides tax-free prices?
If I buy many watches in bulk, would I receive any special gifts?
If I am a tourist and my passport is currently being held by my guide, am I allowed to use a copy of my passport to apply for a tax refund?
Do JACKROAD’s watches come with an international warranty?
Does JACKROAD only have one outlet?
If I ask a friend to purchase/ pick up a watch for me, are there any documents that I would need to show you?
Tips for screw-down crowns.